Refund policy

As all personalised products are custom made to your specifications, we cannot offer refunds or exchanges for change of mind purchases once production has commenced.

Before production begins, you'll have the opportunity to review your artwork proof (where applicable) and request unlimited amendments.

If a non-personalised product is faulty, not as described or unsuitable for its intended purpose, we will gladly provide a refund, replacement or exchange in accordance with Australian Consumer Law.

We take great care when preparing and packaging every order.

If your order arrives damaged, is lost in transit or you receive an incorrect item, please contact our team as soon as possible so we can help resolve the issue.

Personalised orders can be cancelled free of charge up until production has commenced.

Once production has started, we are unable to offer a refund as your item has been custom-made specifically for you.