Terms of Service / Terms & Conditions

Last updated: 10 August 2026

Welcome to HARNZ.

These Terms of Service / Terms & Conditions (“Terms”) apply when you visit our website, purchase products from us, submit personalised designs or content, or otherwise use our services.

Throughout these Terms, “HARNZ”, “we”, “us” and “our” refer to HARNZ. “You” and “your” refer to the customer or website user.

By accessing our website or placing an order with HARNZ, you agree to these Terms.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, or any other applicable New Zealand law where those rights cannot legally be excluded or restricted.

1. Our Products

HARNZ specialises in personalised and custom-made products.

Our products may include personalised gifts, engraved products, printed products, jewellery, keychains, coasters, bottle openers, drinkware, wedding products, corporate products, custom designs, and other personalised or non-personalised items.

Because many of our products are made specifically for each customer, additional conditions apply to personalised orders as outlined below.

2. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms.

Your order is not necessarily accepted until payment has been successfully processed and we have accepted the order for production or fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable;
Incorrect pricing or product information has been displayed;
We cannot reasonably fulfil the requested personalisation;
Submitted content breaches these Terms;
We suspect fraudulent or unauthorised activity; or
An obvious website or pricing error has occurred.

If we cancel an order after payment has been received and you are entitled to a refund, we will refund the applicable amount using an appropriate payment method.

3. Personalised & Custom-Made Products

Many HARNZ products are created specifically according to information supplied by you.

This may include:

Names;
Dates;
Initials;
Messages or quotes;
Photographs;
Logos;
Artwork;
Business branding;
Colours;
Fonts;
Design selections; and
Other personalised information.

You are responsible for checking all personalisation information carefully before submitting your order.

Please check spelling carefully.

HARNZ will generally produce personalised products using the information submitted with your order.

If you submit an incorrect name, date, spelling, photograph, logo, message, or other personalisation detail and we manufacture the product according to the information supplied, this will not normally be considered a fault with the product.

If you notice an error after placing your order, please contact us as soon as possible.

If production has not started, we will make reasonable efforts to update your order.

Once production has started, changes may not be possible.

4. Design Proofs & Customer Approval

For certain personalised or custom products, HARNZ may provide a digital proof, mock-up, or design preview before production.

Where approval is requested, it is your responsibility to carefully check:

Spelling;
Names;
Dates;
Layout;
Design;
Logo placement;
Image selection; and
Other personalisation details.

Once you approve a proof, HARNZ may begin production based on that approval.

If the finished product accurately reflects the approved proof, errors that were present in the approved proof will generally not be considered manufacturing faults.

Digital proofs and screen previews are representations only. Colours, proportions, engraving appearance, positioning, and other characteristics may vary slightly on the physical product.

5. Customer-Supplied Photos, Logos & Artwork

You may be able to upload or provide photographs, logos, graphics, artwork, text, or other content for use on personalised products.

By providing content to HARNZ, you confirm that:

You own the content or have permission to use it;
You have the necessary rights to authorise HARNZ to reproduce it for your order;
Its use will not infringe another person's copyright, trademark, privacy, or other rights; and
The content is not unlawful, abusive, hateful, obscene, or otherwise inappropriate.

You grant HARNZ permission to use, reproduce, resize, crop, adjust, convert, or otherwise process the supplied content as reasonably necessary to produce your order.

HARNZ reserves the right to refuse content that we reasonably believe may be unlawful, infringing, offensive, or unsuitable for production.

6. Image & Artwork Quality

The quality of a personalised product may depend on the quality of the image, photograph, logo, or artwork supplied.

Low-resolution, blurry, pixelated, dark, compressed, incorrectly cropped, or otherwise poor-quality files may affect the finished result.

We may contact you if we identify an obvious quality concern, but we cannot guarantee that every issue will be detected before production.

Customers are responsible for supplying suitable-quality files wherever reasonably possible.

7. Natural & Production Variations

Many HARNZ products involve materials and production processes where minor variations are normal.

These may include variations in:

Wood grain and colour;
Leather texture;
Metal finish;
Plating;
Engraving colour or contrast;
Laser engraving depth;
Printed colour;
Sublimation results;
Acrylic appearance;
Product dimensions;
Placement or alignment; and
Natural material characteristics.

Computer and mobile screens may also display colours differently.

Minor variations that are normal for the material or manufacturing process and do not amount to a failure under applicable consumer law are not considered defects.

8. Handmade & Individually Personalised Products

Some HARNZ products are individually prepared, engraved, printed, assembled, finished, or personalised.

Small differences between products may therefore occur.

These differences can be part of the nature of personalised production and do not necessarily indicate that a product is defective.

9. Changes & Cancellations

Because personalised products are made specifically for you, production may begin soon after an order is placed.

If you need to change or cancel an order, please contact us immediately.

We will make reasonable efforts to accommodate your request where production has not begun.

Once design work, personalisation, engraving, printing, cutting, manufacturing, or other production has started, we may not be able to change or cancel the order.

Any rights you have under New Zealand consumer law continue to apply.

10. Returns, Refunds & Exchanges

Personalised and custom-made products generally cannot be returned simply because you changed your mind.

However, nothing in these Terms removes any rights or remedies you may have under applicable New Zealand consumer law.

If your product arrives damaged, faulty, materially different from what you ordered, or otherwise fails to meet applicable consumer guarantees, please contact us promptly.

We may ask you to provide photographs or other information so that we can assess the issue.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, refund, or another solution.

Please refer to our separate Refund Policy for further information.

11. Pricing

All prices displayed on our website are shown in New Zealand dollars unless otherwise stated.

Prices may change from time to time.

The price applicable to your purchase will generally be the price displayed when you place your order, subject to correction of obvious errors and applicable law.

Shipping, freight, customisation charges, or other applicable costs may be shown separately.

12. Payment

Orders must be paid using the payment methods available through our website unless otherwise agreed.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

HARNZ does not generally receive or store complete credit or debit card details.

13. Shipping & Delivery

Delivery times shown on our website are estimates unless expressly stated otherwise.

Personalised products may require production time before they are dispatched.

HARNZ will take reasonable steps to fulfil orders within the stated or reasonably expected timeframe. However, delays may occasionally occur due to courier networks, freight providers, weather, supply interruptions, peak periods, or other circumstances outside our reasonable control.

Please refer to our separate Shipping Policy for further information.

14. Delivery Information

You are responsible for providing accurate and complete delivery information.

Please check your:

Recipient name;
Delivery address;
Postcode;
Contact number; and
Other delivery details

before submitting your order.

If an order cannot be delivered because incorrect or incomplete information was supplied, additional delivery or redelivery charges may apply where permitted by law.

Please contact us immediately if you discover an error in your delivery details.

15. Corporate & Bulk Orders

HARNZ may accept corporate, promotional, wholesale, event, or bulk personalised orders.

Additional terms may apply to these orders, including:

Minimum order quantities;
Deposits;
Artwork approval;
Production schedules;
Volume pricing;
Delivery arrangements; and
Payment terms.

Where a separate written quotation or agreement is provided, the terms of that quotation or agreement will apply in addition to these Terms. If there is a direct conflict, the specific written terms agreed for the order will generally take priority.

16. Intellectual Property

Unless otherwise stated, the HARNZ website and HARNZ-created content, including our branding, logos, product photography, graphics, website designs, written content, and original design elements, are owned by or licensed to HARNZ and are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, commercially exploit, or use HARNZ intellectual property without our prior permission, except where permitted by law.

Customer-owned photographs, logos, artwork, and other intellectual property remain the property of their respective owners.

17. Product Images

We aim to represent our products as accurately as reasonably possible.

However, the appearance of products may vary depending on:

Screen settings;
Lighting;
Photography;
Material batches;
Natural variations;
Personalisation;
Manufacturing processes; and
Product updates.

Product images may sometimes be examples or mock-ups demonstrating possible personalisation.

18. Website Availability & Accuracy

We make reasonable efforts to keep our website accurate and available.

However, we do not guarantee that the website will always operate without interruption or that all information will always be completely free from errors.

We may update product descriptions, images, pricing, availability, and other website information from time to time.

19. Prohibited Use

You must not use our website or services:

For unlawful or fraudulent purposes;
To infringe another person's intellectual property or privacy rights;
To submit malicious software or harmful code;
To interfere with the security or operation of our website;
To impersonate another person;
To attempt unauthorised access to our systems; or
In any manner prohibited by applicable law.

20. Privacy

Your privacy is important to us.

Personal information provided to HARNZ is handled in accordance with our Privacy Policy and applicable New Zealand privacy law.

This includes information supplied when placing an order and content provided for personalised products.

21. Consumer Guarantees Act

If you are purchasing HARNZ products as a consumer for personal, domestic, or household use, you may have rights under the Consumer Guarantees Act 1993.

Nothing in these Terms is intended to exclude those rights where they cannot legally be excluded.

If you are purchasing products for business purposes, the application of consumer guarantees may differ depending on the circumstances and any agreement between the parties.

22. Fair Trading Act

Nothing in these Terms limits any rights you may have under the Fair Trading Act 1986 or other rights that cannot legally be excluded.

23. Limitation of Liability

To the maximum extent permitted by law, HARNZ will not be responsible for indirect or consequential loss arising from use of our website, products, or services where such liability can legally be excluded.

Nothing in this section excludes or limits liability where doing so would be prohibited by New Zealand law.

24. Third-Party Services

Our website may use third-party services for functions such as:

E-commerce hosting;
Payments;
Shipping;
Analytics;
Advertising;
Email communications; and
Social media integrations.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

25. Shopify

Our online store is operated using Shopify's e-commerce platform.

Certain aspects of your use of our website, including checkout and payment-related services, may therefore involve Shopify and other integrated service providers.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, website, business practices, or legal requirements.

The latest version will be published on our website with an updated “Last updated” date.

Changes will apply from the date the updated Terms are published, subject to applicable law.

27. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes relating to these Terms, our website, or our products will be dealt with under applicable New Zealand law and through the courts or dispute-resolution processes having jurisdiction, subject to any rights available to consumers.

28. Contact Us

If you have any questions about these Terms, an order, or a personalised product, please contact us using the contact details provided on our website.

HARNZ
New Zealand